Service Department
Frequently asked questions
Services We Provide
-
Machine Troubleshooting and Repair (We can repair any brand of machine)
-
Machine Cleaning and Calibrations
-
Automatic Espresso Machines and Brewer Repairs
-
Coffee/Tea Brewer Valve Replacements
-
Machine Installations
-
New Water Filter Installations
-
Grinder Calibration and Repairs, including Burr Replacements
-
Machine Sales – For Wholesale Customers, machines are sold at dealer prices!!
Fees
-
Labor: $110 per hour
-
Travel Costs: $110 per hour outside of a 20-mile radius from our location in Flagstaff
-
Parts: Billed Separately
-
After Hour Charge: $155 per hour. Normal business hours are 9 am – 5 pm, Monday thru Friday
Programs
-
All programs require a 1 year contract
-
All programs are warrantied during the contract period
-
Under contract, 10% discount on labor for recommended repairs
Quarterly Filter Change Service
-
Importance of Water Filtration:
-
Water Quality – Reduces unwanted impurities in the water.
-
Equipment Preservation - Water filtration reduces the amount of scale buildup on equipment. Scale can clog machines which can lead to costly repairs.
-
We install high volume water filters that reduce containments up to 10 microns with scale inhibitors. It is recommended that these filters be replaced every 3 months or every 15,000 gallons.
*Cost: $310.00/quarter
Descale/heating element replacement Program (Espresso Machines only)
-
Pick-up and return machine
-
Descale and flush boiler tank
-
Replace heating element and gasket
-
Boiler tank gasket replacement
-
Reassembly and troubleshoot machine for proper function
*Cost: $765 (Will vary depending on the severity of the scaling)
Quarterly Coffee Equipment Preventative Maintenance Program
-
Equipment Inspections for: Coffee/Tea Brewers, Espresso Machines and Coffee Grinders
-
Probe, Valve, Drainage and Temperature Checks
-
Clean machines and check for scale buildup
-
In-line Filter Replacement
-
Repair Recommendations (as needed)
For Brewers Only
-
Brew batch to test programming
-
Check Brewer Showers
For Espresso Machines Only
-
Replace group gaskets (as needed)
-
Test steam wand, boiler pressure and gauge function
-
Clean Groups/Diffusers
Conducted Bi-annually
-
Replace Safety Valve
-
High Volume Water
-
Filter Replacement
For Grinders Only
-
Adjust Grind (as needed)
-
Change Burrs (as needed)
-
Test for proper function
*Cost: $150.00/brewer/quarter
*Cost: $110.00/grinder/quarter (does not include parts)
*Cost: $245.00/espresso machine/quarter
Monthly Preventive Maintenance Programs are available, but only recommended for customers that are using over 800 pounds of coffee per month.
Bi-Annual Espresso Machine Preventative Maintenance Program
-
Machine Inspection to include: fill probe, vacuum valve, filtration, scale, drainage, testing for normal operating function
-
Clean Groups/Diffusers
-
Replace Safety Valve
-
Replace group gaskets (as needed)
-
Test steam wand, boiler pressure and gauge function
-
High Volume Water Filter Replacement
-
Repair Recommendations (as needed)
*Cost: $350.00/visit